The Reputation Management Dashboard allows you to send emails to your client's customers for feedback.
Here are the steps on creating a customized email when you're sending feedback requests.
1. Go to Reputation Management Dashboard. Log in to your Reputation Management Dashboard. On the Overview, click on Customize. This will take you to the Settings page of the Dashboard.
2. Go to Feedback Settings. Once you're in the Settings page, go to the Feedback Settings tab. Scroll down to Email Templates.
3. Choose which template to edit. Use the drop down menu to choose a template to edit: Initial Feedback Request, Positive Feedback Thank You Email, or Negative Feedback Thank You Email.
For the Initial Feedback Request, you have three email templates to edit: Initial Email, Secondary Email, and Final Email:
For the Positive Feedback Thank You Email, you only need to edit one template:
For the Negative Feedback Thank You Email, you only need to edit one template:
Don't forget to click Save Details once you're done.
With these few easy steps, you now have emails that are ready for sending to get feedback from your client's customers.